海角社区, Inc. (“海角社区 First”) recently experienced a data security incident that affected the personal information, including protected health information, of a limited group of 海角社区 First members.

海角社区 First has mailed a copy of the 鈥渘otice of breach鈥� letter below to affected members. That letter notifies them that they were impacted by this incident, explains what 海角社区 First is doing in response, and describes how to enroll in the 12 months of complimentary credit monitoring services 海角社区 First is providing to affected members. For a very small subset of affected members, 海角社区 First was unable to identify a current mailing address or other contact information.

If you did not receive a notice letter from 海角社区 First, but are concerned that your information may have been affected by this incident, you can email 海角社区 First at privacy@cfhp.com or call us at 800-434-2347, Monday to Friday from 8:00 a.m. to 5:00 p.m. Central Time, to learn whether you were affected, ask questions, and get information on how to access 海角社区 First鈥檚 free credit monitoring services.

If you were affected by this incident, we encourage you to read the notice of data breach below:

June 29, 2026
Re: NOTICE OF DATA BREACH

Dear [Affected Member Name],

海角社区, Inc. (鈥満＝巧缜� First,鈥� 鈥渨e,鈥� 鈥渙ur,鈥� 鈥渦s鈥�) is writing to inform you of a data security incident that involved some of your personal information, including protected health information.

We take the privacy and security of your personal information very seriously. Although we are not aware of any actual misuse of your information as a result of this incident, due to the sensitive nature of the compromised personal information, we are writing to inform you of the incident, to advise you of steps to further protect your personal information, and to offer you twelve (12) months of complimentary identity monitoring services.

What Happened? On April 30, 2026, we became aware of an April 29 incident where a 海角社区 First employee uploaded a file containing personal information of some 海角社区 First members to ChatGPT, an online large language model artificial intelligence service. 海角社区 First does not utilize ChatGPT, and the employee was only able to access ChatGPT by intentionally circumventing 海角社区 First firewall safeguards and violating 海角社区 First policy.

In response, we immediately launched an investigation, revoked the employee鈥檚 access to 海角社区 First systems, directed and verified that the employee had deleted all personal information from their ChatGPT account, and contacted OpenAI, LLC (the operator of ChatGPT) to demand deletion of any related data. 海角社区 First retrieved all personal information from the employee and promptly ended with its relationship with the employee. Importantly, and as stated above, we are not aware of any misuse of personal information, but the compromised information is sensitive in nature. Therefore, we encourage you to review the information provided herein, including the steps you can take to further protect your personal information.

What Information Was Involved? Based on our investigation, the following categories of information related to you may have been affected: name, address, date of birth, member identification number, and prescription drug information.

What We Are Doing. The privacy and security of your personal information is our priority. Upon discovering the incident, we took the immediate steps described above. In addition, we are working to implement authorized log-on time windows for our employees, and mandatory VPN connectivity to our systems at all times to prevent future firewall bypass. We have also revised relevant policies and procedures, retrained our workforce, and distributed additional reminders to all staff regarding the prohibition on the use of unauthorized artificial intelligence tools and the consequences of violating our policies. We will continue to implement additional safeguards in light of new technologies and best practices.

Finally, although we are not aware of any impacted information having been misused, we will be offering you complimentary identity monitoring services for twelve (12) months. A description of those services and instructions on how to enroll will be mailed to you separately. Please note that you will need to complete the enrollment process yourself, as we are not permitted to enroll you in these services on your behalf.

What You Can Do. You can follow the recommendations on the following pages to help protect your personal information. While we are not aware that anyone鈥檚 information has been misused as a result of this incident, as a precautionary measure to safeguard your information, we encourage you to activate the identity monitoring services that will be offered to you at no charge.

For More Information. Further information and resources regarding the protection of your personal information appear on the following pages. If you have questions or concerns about this, or if we can be of further assistance to you, please do not hesitate to email us at privacy@cfhp.com or call us at 800-434-2347 from 8:00 a.m. to 5:00 p.m. central time.

We take your trust in us very seriously and are committed to the privacy and security of your personal information. We sincerely apologize for the concern and inconvenience that this incident has caused.

听Sincerely,

Stephanie Morris
Executive Director, Compliance and Risk Management
海角社区, Inc.

Steps You Can Take to Protect Your Personal Information

Monitor Your Accounts

We encourage you to remain vigilant against incidents of identity theft and fraud at least over the next twelve to twenty-four months and promptly report any incidents of suspected identity theft to us. We also encourage you to promptly change any involved account passwords, and to review account statements, credit reports, and explanations of benefits forms for suspicious activity. Under U.S. law you are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit or call, toll-free, 1-877-322-8228. You may request to have information relating to any fraudulent transactions deleted.

You may also contact the three major credit bureaus directly to request a free copy of your credit report. You may wish to stagger your requests so that you receive a free report by one of the three credit bureaus every four months.

You have the right to place a 鈥渟ecurity freeze鈥� on your credit report, which will prohibit a consumer reporting agency from releasing information in your credit report without your express authorization. The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a security freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a security freeze on your credit report. Should you wish to place a security freeze, please contact the major consumer reporting agencies listed below:

To request a security freeze, you will need to provide the following information:

1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. If you have moved in the past five years, provide the addresses where you lived over the prior five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver鈥檚 license or ID card, military identification, etc.); and
7. If you are a victim of identity theft, include a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft.

As an alternative to a security freeze, you have the right to place an initial or extended 鈥渇raud alert鈥� on your file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer鈥檚 credit file. Upon seeing a fraud alert display on a consumer鈥檚 credit file, a business is required to take steps to verify the consumer鈥檚 identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the agencies listed below:

If you believe you are the victim of identity theft, you should contact the proper law enforcement authorities, including local law enforcement, and consider contacting your state attorney general and/or the Federal Trade Commission (鈥淔TC鈥�). You may obtain information from the FTC and the credit reporting agencies listed above about placing a fraud alert and/or credit freeze on your credit report. You may contact the FTC to obtain additional information about avoiding identity theft at the following:

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue NW
Washington, DC 20580
(877) IDTHEFT (438-4338)

The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint using the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General.

This notice has not been delayed by law enforcement.

World Brain Day on July 22 honors advances in brain science and promotes brain health. Our brain is an incredible organ that can change and reorganize itself throughout our lives. There are many ways to maintain sharp and healthy brains at every age!

Learn something new!

听Almost any new skill or hobby that you learn, especially if it makes you interact with other people, can boost memory, brain flexibility, and social abilities. Try learning a craft like pottery, knitting, or cooking a new recipe. Learning a language activates multiple brain areas and helps protect against dementia.

Hands-on Activities

The mind-body connection is powerful! By physically moving puzzle pieces or writing something down on paper, you are stimulating the part of your brain linked to focus and memory. Keep reading for a few hands-on activities that can boost brain health.

Keep on Moving

As we age, we can experience more aches and pains, stiff joints, and more. When we experience pain, we often move around and exercise less, even though we know movement is good for our brains and bodies. However, almost any exercise can be changed to suit a different fitness, balance, or strength level. Look up modified exercises, such as those shown by or .

You can also try an exercise like , which is low intensity, low impact, can help improve balance, flexibility, and mobility, and reduce stress or anxiety. Simply walking when possible is also great for your brain health. According to a study in the Harvard Gazette, walking 3,000 to 5,000 steps can help delay the onset of dementia and Alzheimer’s.

BRAIN GAMES

Brain games challenge focus, encourage using memory, and activate reasoning鈥攍ike how different exercises work different muscles. Start with games you enjoy, then try harder or new ones for better results.

Prefer Digital?

There are several apps for playing brain games, too. If you are already spending a lot of time in front of a screen, try switching out a “brain-rot” activity (like scrolling on social media) with a game instead. Here are some apps that offer brain training activities for free. (Some may offer more features with a paid subscription):

• • • :听This one helps you meet specific brain training goals. After setting up a profile, you can play three games for free every day.
    • : Greater Good offers many free online games, from crossword puzzles to solitaire, trivia, matching, and more. Bonus: Greater Good raises money through ad revenue and donates money to charities fighting hunger and supporting veterans, animal rescues, cancer research, and others. They have raised and donated more than $80 million to good causes so far.
    • : The New York Times offers daily games that you can play through a phone app or web browser. When the user sets up a profile, they can play word, number, and matching games every day, once a day, for free. This includes the popular Wordle game.
    • : AARP online has a lot of free online games. Start with a game in your comfort zone and then add other games that are new or challenging.

Mental health is also important! Check out our blog for several mental health tips. Keep challenging yourself, keep learning, and happy brain training!

Sources:

Let kids and teens get involved in activities they already love, and as a bonus, they’ll learn basic life skills. Games and activities gently train your kids’ brains for school and life! July 22 is World Brain Day, and it’s never too early to start strengthening the mind.

Stimulate their brains (and yours, too) with these games:

Games and activities are a key factor in brain and social development. Take time to do something “just for fun” every day, and watch your children grow in their skills and confidence.

Effective August 3, 海角社区 will enhance the existing claims processing program to improve the overall accuracy of claim processing in partnership with Cotiviti. We want to share this information in advance, so you are prepared for the upcoming changes.

To support accurate claims submission and reduce denials, Providers are encouraged to review the following notices, which outline specific coding and coverage requirements impacted by clinical editing:

These notices and other coding guidance resources are also available on the听.

The goals of this endeavor are to implement, to the extent possible, claim payment policies that are broad in scope, simple to understand and that come from regulatory guidance.听 We believe that this will enable you and your billing staff to more readily understand our payment of claims given the widespread use of these policies.

We focused our payment policies on nationally accepted means of claims payment, which include:

• American Medical Association (AMA) CPT庐 coding guidelines
• National and regional Medicare policies
• National specialty academy guidelines
• State Medicaid guidelines, as applicable

海角社区 First鈥檚 payment policies focus on areas including, but not limited to, the following:

• AMA CPT庐 procedure code definitions and guidelines
• National Correct Coding Initiative (NCCI)
• Modifier usage
• ICD鈥�10鈥慍M diagnosis code guidelines
• Global Surgery periods
• Evaluation and Management (E/M) guidelines
• Add鈥憃n code usage
• Professional, technical, and global billing rules
• 顿颈补驳苍辞蝉颈蝉鈥憈辞鈥憄谤辞肠别诲耻谤别
• Place of service requirements
• Age鈥慳ppropriate services
• CMS National and Local Coverage Determinations (NCDs and LCDs)
• Revenue code validation

After the implementation, you may receive claims denials or payment changes based on these enhanced claim editing concepts on your Explanation of Benefits or electronic remittances. For additional information on the specifics of your claim submission payment decisions, or to file a grievance or appeal, please contact Provider Services at听210-358-6030听or use our online directory to听contact your Provider Relations representative directly.

Action:

Providers are encouraged to share this information with their staff. If you have any questions about this notice, please email Provider Relations at ProviderRelations@cfhp.com or call 210-358-6030. You can also contact your Provider Relations Representative directly.

To access all Provider alerts:

• Sign up for the 海角社区 First Provider eNewsletter
• Log into the
• Go to